Terms & Conditions

Acceptance of quotation will be taken as acceptance of the following terms and conditions. Please ensure you have read and fully understand what is written below. Please contact us if anything is not clear to you.

  1. All costs provided exclude VAT where applicable and are valid for seven (7) days from the date of the quotation.
  2. The costs provided when quoting are guide prices based upon what PAYG Marketing Ltd anticipate the creative, time and production requirements to be based on previous experience and on typical processes, plus client co-operation in provision of content, meeting deadlines and approval. Within reason, additional charges may be payable if there are significant variations to this, although the client would be made aware of this well in advance. Charges are unlikely to deviate significantly from those quoted unless requirements change, however please allow a 10% contingency on price when considering your budget to allow for potential unanticipated requirements, additional development or ‘scope creep’. Please also note that late payment of invoices may result in additional charges being incurred.
  3. No creative or development work will commence until PAYG Marketing Ltd has received written approval of the quotation (by hand or by email) and a minimum deposit of 50% of the agreed costs for all quotes of £250 and over (either single payment or rolling monthly fee). This ensures that PAYG Marketing Ltd is fully equipped to provide the very highest levels of service and expertise, from project inception through to completion. This also applies if a project is delivered in ‘stages’, whereby a deposit will be required before proceeding to each new stage.
  4. For all quotations under £250 (either single payment or rolling monthly fee), payment will be required in full before the completion of agreed works.
  5. For the sake of clarity, and unless otherwise agreed in writing, all deposits paid are non-refundable.
  6. Unless otherwise agreed in writing, the outstanding balance of payment will be due in full on project completion (e.g. on approval of logo, delivery of services, deployment of website, sending of e-mail newsletter etc.). Failure to make final payment at this point may result in delays in project delivery. All invoices must be settled in full prior to go live or final supply of assets and materials. Late payments may result in additional charges being made.
  7. If any project exceeds the estimated timeline agreed or extends beyond twelve weeks from approval of quotation (whichever occurs first), PAYG Marketing Ltd reserves the right to invoice 50% of any outstanding balance, with the final outstanding 50% payable on completion. We reserve the right to invoice for completed work irrespective of content or final approval being provided by the client.
  8. Unless otherwise stated above or previously agreed in writing, all invoices are due within ten (10) days of any invoice date.
  9. Unless otherwise agreed in writing, work will usually commence within ten (10) working days of deposit receipt. Any anticipated completion date provided by PAYG Marketing Ltd is subject to options chosen and client co-operation in provision of information, resource (logos, images etc.) and approval. PAYG Marketing Ltd will do its very best to ensure that agreed timelines are adhered to, but please be aware that circumstances, amends requested, or additional requirements may potentially result in delays. Timelines provided are estimated but PAYG Marketing Ltd will not be held liable if the project over-runs due to delays caused by the client passing information or approval, or any third-party issues or force majeure (acts of God).
  10. Fees provided allow for presentation of a minimum of two (2) creative options per brief for the client to choose from. In the unlikely event that the client is not satisfied with the first round of presented work, PAYG Marketing Ltd will develop a further round of additional creative development and presentation. If after this third (3rd) round there is still no agreement on direction, PAYG Marketing Ltd reserves the right to potentially bring to an end any agreement with the client with no refund of deposit or payments made previously.
  11. Costs provided allow for a maximum of two (2) sets of client amends after which time additional charges may become payable, although the client would be made aware of this in advance.
  12. At the end of each stage of the process (including – but not limited to – before sending an item to print or publishing a website etc.) the client will need to ‘sign-off’ their approval either in person or by email. No further development can be undertaken until PAYG Marketing Ltd is in receipt of written approval confirmation. Any amends to work after signed approved may incur additional charges for further time spent, although the client would be made aware of this in advance.
  13. Fees provided allow for occasional meetings at key stages for a ‘reasonable’ length of time between PAYG Marketing Ltd and client. Some meetings may incur additional charges for time spent, although the client would be made aware of this in advance.
  14. Unless otherwise agreed in writing, projects are subject to a ‘standard disbursement charge’ to cover anticipated incurred costs for travel, postage etc.
  15. Unless otherwise agreed in writing, our fees exclude: VAT where applicable; stock library images, photography or video outside of our in-house resources; bespoke illustration; copywriting; website hosting or backups; translation services; travel and accommodation outside of London; talent (models and actors etc.); any third-party media, production, distribution, couriers, proofs, mock-ups, proof reading or printing that may be required; other third-party costs incurred (such as merchant bank and payment gateway charges) etc.
  16. It is assumed that unless otherwise stated, most copy and images will be provided by the client, although PAYG Marketing Ltd will contribute to this (through headlines, and top-line messages etc.) as a natural part of the creative process. PAYG Marketing Ltd is able to provide a full copywriting service or copy advice, as well as illustration and photography at an additional cost if required. Purchased royalty-free stock images from our standard sources (if required) will generally be priced at £45 per image (dependent on source, image size and quality) to cover sourcing time and image costs. Specific image requirements not satisfied by our standard sources will be charged at cost + 10%, with prior client notification.
  17. PAYG Marketing Ltd works closely with other third-party partners and suppliers, including photographers, illustrators, film makers, designers, external website developers and coders, and other relevant partners to provide an extensive high-quality service offering beyond immediate in-house capabilities.
  18. Until payment is received in full, all designs, artwork and rights to design and artwork (whether in digital or printed format) remain the intellectual property of PAYG Marketing Ltd. Full copyright and ownership of all ‘commissioned’ work will reside with PAYG Marketing Ltd until full payment has been received, at which point PAYG Marketing Ltd will surrender to the client all claims of ownership and full copyright for final work produced (not including alternative designs, concepts, options, files, images or documents developed throughout the process). This agreement is subject to appropriate credit and acknowledgment appearing wherever possible and PAYG Marketing Ltd’s right to use the work for self-promotion in its portfolio, in presentations, in advertising, in print and online.
  19. PAYG Marketing Ltd will never knowingly infringe any copyright or trademark and will deliver, to the best of knowledge, creative solutions that are original and unique to PAYG Marketing Ltd. Unless otherwise agreed in writing, it is the responsibility of the client to ensure that no copyright or trademark has been infringed and to make their own application for copyright or trademark with the ‘UK Intellectual Property Office’ if required.
  20. If requested, PAYG Marketing Ltd will (at its discretion) provide the client with end-artwork in its final form (e.g. print-ready PDF; outlined EPS file etc.). However PAYG Marketing Ltd does not by default (and possibly without further charge) provide clients with original artwork or HTML code (for example an InDesign file, layered Photoshop file or HTML source file) or any ‘working’ or ‘development’ files, rejected concepts and designs, images or documents generated throughout the project. Ownership and copyright of all unused or rejected files, documents and designs will reside with PAYG Marketing Ltd for non-exclusive future use.
  21. PAYG Marketing Ltd will not at any time or in any manner, either directly or indirectly, use for our personal benefit or divulge, disclose or communicate in any manner any information that is proprietary to the client. We will act reasonably to protect such information and treat it as strictly confidential. Click here to review our Privacy Policy.
  22. The client agrees to indemnify PAYG Marketing Ltd and keep PAYG Marketing Ltd indemnified and hold PAYG Marketing Ltd harmless from and against any claims, actions, proceedings, losses, liabilities, damages, costs, or expenses suffered or incurred in relation to work or services provided. PAYG Marketing Ltd is not liable for any loss that may occur before, during or after the development of projects undertaken. PAYG Marketing Ltd will not be held responsible for any delays, errors or losses arising from any third party.
  23. The client agrees to alert PAYG Marketing Ltd in writing to any defects or problems in relation to work and services provided, within 30 days of the final invoice date. PAYG Marketing Ltd will not be liable for any claims made after this period.
  24. For all web related projects, unless specifically stated, the client will retain 100% ownership of the web page design only (ownership is not applicable to proprietary software and programs or source code, such as databases, e-commerce and/or content management systems, web application source code or flash files/animations).
  25. PAYG Marketing Ltd offers a web hosting service to host the websites we have built for our clients. This is recommended in order to ensure ongoing quality of service and is a mandatory requirement for websites incorporating a content management system (CMS) or e-commerce system. Although the standard of our hosting packages are high, PAYG Marketing Ltd is unable to guarantee 100% up-time (as no web host would) nor accept any responsibility for any error, omission or misrepresentation in relation to the websites hosted or for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) suffered by any user of the websites hosted. PAYG Marketing Ltd makes no warranties or representations of any kind that hosting will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall PAYG Marketing Ltd, its employees or agents be liable for any direct, indirect or consequential damages resulting from the hosting of websites on our servers. Separate terms and conditions apply for website hosting and these can be provided upon request.
  26. Appropriate credit and acknowledgment for work produced by PAYG Marketing Ltd should be attributed to PAYG Marketing Ltd where possible (for instance written in small text on the back of a printed item or at the bottom of a website) and may be referenced for PAYG Marketing Ltd’s promotional purposes unless otherwise (in exceptional circumstances) prearranged with the client.
  27. These terms and conditions of business supersede any previous versions and apply to all present and future projects unless otherwise agreed in writing. PAYG Marketing Ltd reserves the right to change or modify these terms at any stage with immediate effect. By agreeing to these terms, your statutory rights are not affected.